Our Spinch Responsible Gaming Commitment

Why Responsible Gaming Matters to Us

We at Spinch Casino operate under strict guidelines set by our licensing authority, the Gaming Board of Anjouan, and we hold ourselves to a high standard when it comes to player protection. Our Spinch platform is built for adults who want to enjoy casino games as a form of entertainment, not as a way to solve financial problems or escape stress. We want you to walk away from every session feeling good about the time you spent with us, regardless of the outcome.

Our Spinch library includes thousands of slots, live dealer tables, and original games, and we want you to enjoy all of it at a pace that feels comfortable. That's why we've integrated several account controls directly into your dashboard, so you never have to search far to find them.

Tools We Offer to Keep You in Control

At Spinch, we offer a full suite of account management tools that let you decide how much time and money you spend with us. You can access these settings at any point after logging in via your Spinch login, and our support team is always available if you need help adjusting them.

• Deposit Limits – Set daily, weekly, or monthly caps on how much you can deposit into your account.
• Loss Limits – Define a maximum amount you're willing to lose over a chosen period.
• Wager Limits – Restrict the total amount you can stake within a set timeframe.
• Session Time Reminders – Receive alerts after a set period of continuous play so you can decide whether to continue or take a break.
• Cooling-Off Periods – Temporarily pause your account for a short period, ranging from 24 hours to a few weeks.
• Self-Exclusion – Close your account for an extended period, from six months up to permanent exclusion.

We at Spinch Casino review these requests promptly, and once a limit or exclusion is set, we do not reverse it before the agreed timeframe has passed, even if you contact our support team asking us to lift it early. This policy exists specifically to protect players who may be tempted to reverse a decision made during a moment of clarity.

How to Set a Limit

1. Log in to your Spinch Casino account.
2. Navigate to your account settings or profile page.
3. Select the "Responsible Gaming" or "Limits" section.
4. Choose the type of limit you want to apply (deposit, loss, wager, or time).
5. Enter your preferred amount and confirm.
6. Contact our support team if you'd like assistance or have questions.

Self-Exclusion at Spinch

If you feel that you need a longer break from gambling altogether, our Spinch self-exclusion program allows you to close your account completely. Once activated, we will not send you marketing emails, bonus offers, or any other promotional communication, and you will not be able to log in or open a new account with us during the exclusion period. Our Spinch Casino team takes this process seriously, and we ask that you consider it carefully before submitting a request, since we won't be able to reactivate your account early.

We also recommend using national or third-party self-exclusion schemes if you live in a jurisdiction that offers them, as these can block access across multiple operators at once, giving you an extra layer of protection beyond what any single platform, including ours, can provide.

Recognizing the Signs of Problem Gambling

Our Spinch team encourages every player to check in with themselves regularly about how gaming fits into their life. Some signs that your gambling habits might need attention include:

• Spending more money or time than you originally planned.
• Chasing losses by depositing again to try to win back what you've lost.
• Borrowing money or selling belongings to fund your play.
• Neglecting work, relationships, or responsibilities because of gambling.
• Feeling anxious, irritable, or guilty after playing.
• Hiding your gambling activity from family or friends.

If any of these sound familiar, we at Spinch Casino want you to know that reaching out for help is a sign of strength, not weakness. Our support agents are trained to point you toward the right resources, and we can also help you set up limits or exclusions directly from your account.

Support Organizations We Recommend

We at Spinch Casino believe that professional, independent organizations offer the best guidance for anyone struggling with gambling-related issues. We encourage you to reach out to any of the following:

These organizations operate independently from Spinch, and their services are typically free and confidential. Our Spinch platform links to several of these resources directly within your account settings so that help is always just a click away.

Protecting Minors

Our Spinch Casino platform is strictly reserved for players who are of legal gambling age in their jurisdiction, and in all cases at least 18 years old. We at Spinch verify the identity and age of every player through our onboarding and KYC processes before allowing withdrawals, and we reserve the right to request additional documentation at any time. If we discover that an account belongs to a minor, we will close it immediately and void any associated winnings.

We also recommend that parents and guardians use device-level parental control software to prevent underage access to gambling websites, including ours. Tools such as content filters and account restrictions on shared devices add another layer of protection for families.

Verification and Fair Play

As part of our commitment to responsible operation, our Spinch Casino team requires identity verification before processing withdrawals. Documents such as your ID, proof of payment method, and utility bills may be requested, and we ask that you submit them within 30 calendar days of any request to avoid restrictions on your account. This process protects both our players and our platform from fraud, underage access, and misuse of accounts.