Spinch Privacy Policy

At Spinch, we respect your privacy and are committed to protecting the personal data you share with us. This Spinch Casino privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have as a player registered with our platform. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect information necessary to provide you with a safe and compliant gaming experience. Our Spinch platform gathers data at registration, during deposits and withdrawals, and while you play. We at Spinch believe transparency about data collection is essential to earning your trust.

• We collect your full name, date of birth, residential address, email, and phone number during registration.
• We gather identity verification documents, including ID, proof of address, and payment method confirmation, in accordance with our KYC obligations.
• We record your transaction history, including deposits, withdrawals, and bonus activity such as our welcome bonus and reload offers.
• We track your gameplay activity, including bets placed, games played, and session duration, to maintain fair play and detect suspicious behaviour.
• We store technical data such as IP address, device type, browser information, and geolocation to prevent access from restricted countries.
• We may record communications with our customer support team, including live chat, email, and Telegram conversations.

How We Use Your Data

Our Spinch Casino team uses your personal information solely for legitimate operational, legal, and security purposes. We do not sell your data to third parties for marketing purposes without your explicit consent.

• We use your data to verify your identity and age before allowing withdrawals or bonus activation.
• We process your information to manage deposits, withdrawals, and payment agent transactions securely.
• We use your gaming activity data to calculate loyalty points, cashback, and eligibility for our promotions and tournaments.
• We analyse behavioural data to detect fraud, money laundering, and breaches of our terms, including VPN use to falsify geolocation.
• We contact you regarding account updates, promotional offers, and responsible gambling notices, where you have opted in.

Legal Basis for Processing

We process your personal data based on several legal grounds. Our Spinch platform relies on contractual necessity to provide our services, legal obligations tied to our licensing requirements, and legitimate interests such as fraud prevention. Where required, we obtain your explicit consent, for example for marketing communications.

Sharing of Information

We may share your data with selected third parties strictly for operational purposes. At Spinch, we work with payment processors, identity verification providers, game developers, and regulatory bodies to run our services effectively.

• We share transaction data with our payment agent and payment processors to complete deposits and withdrawals.
• We disclose information to identity verification providers to confirm your documents during our onboarding process.
• We may share data with game providers to ensure fair gameplay and eligibility for jackpots and bonus features.
• We may be required to disclose information to regulators, law enforcement, or courts where legally obligated.
• We do not share your data with unauthorised third parties for their own marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal and regulatory obligations. Our Spinch team keeps transaction and verification records for the period required under anti-money laundering regulations, even after account closure. If your account becomes dormant, we may apply a dormant account fee, and after prolonged inactivity your account may be closed in accordance with our terms.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyse traffic across our website. Our Spinch Casino site uses cookies to keep you logged in, personalise content, and measure the effectiveness of our promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement technical and organisational measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our Spinch security protocols include encryption of sensitive data, restricted internal access, and regular monitoring of our systems. While we take reasonable steps to safeguard your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We at Spinch aim to honour these rights wherever applicable under relevant data protection laws.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team through live chat, Telegram, or by emailing support@spincheu.com.

International Data Transfers

As an international operator, our Spinch Casino services involve processing data across different jurisdictions, including Costa Rica where our operating entity is based. Where your data is transferred outside your home country, we take steps to ensure it receives an adequate level of protection consistent with applicable regulations.

Age Restrictions

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will promptly close the account and delete the associated data.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, as outlined in our terms and conditions. If we identify that a player is accessing our platform from a restricted jurisdiction, including through the use of a VPN or other method to falsify geolocation, we reserve the right to suspend the account, decline registration, or withhold winnings in accordance with our policies.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on our Spinch website, and continued use of our services after changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please reach out to us through our 24/7 live chat, Telegram channel, or by email at support@spincheu.com. Our support team is available around the clock to address any concerns regarding your data and privacy at Spinch.